Privacy Policy

1. Overview

The Keystone Program (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, register for programs, or interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Voluntarily Provide

This may include:

• Name
• Email address
• Phone number
• Mailing address
• Billing information
• Payment information (processed securely through third-party providers)
• Account login information
• Program registration information
• Survey responses or feedback
• Any information you voluntarily submit through forms, emails, or contact requests

Automatically Collected Information

When you visit the website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Location data (approximate)

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Provide and deliver Keystone Program services
• Process registrations and payments
• Communicate with you regarding services, programs, and updates
• Respond to questions and customer service requests
• Improve our website, programs, and offerings
• Send newsletters, updates, and educational content (you may unsubscribe at any time)
• Maintain website security and prevent fraud
• Comply with legal obligations

We do NOT sell your personal information.

4. Payment Information

Payments are processed through secure third-party providers such as Stripe, Square, PayPal, or similar platforms. We do not store your full credit card information on our servers.

These providers maintain their own privacy and security policies.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze traffic and usage
• Enhance user experience

Cookies are small files stored on your device. You may disable cookies through your browser settings, but some website functions may not work properly.

6. Third-Party Services

We may use trusted third-party services, including:

• Website hosting providers
• Email marketing platforms (such as Constant Contact, Mailchimp, ConvertKit, etc.)
• Payment processors
• Analytics services (such as Google Analytics)

These services may have access to limited information necessary to perform their functions but are not permitted to use it for other purposes.

7. How We Protect Your Information

We implement reasonable security measures to protect your personal information, including:

• Secure servers
• Encryption
• Limited access to personal information
• Secure third-party providers

However, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

The Keystone Program may serve minors through schools, families, or organizations. We do not knowingly collect personal information directly from children under 13 without parental or guardian consent.

If we learn that we have collected personal information from a child without proper consent, we will delete it promptly.

Parents or guardians may contact us to review or remove their child’s information.

9. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of email communications at any time

To make a request, contact us at:

michelle@keystone-program.com

10. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

11. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Provide services
• Process payments
• Comply with legal requirements
• Protect our rights, safety, or property